Mostbet is a leading online betting brand that offers a wide range of sports, casino, and live games. Mostbet is committed to protecting the privacy and security of its customers and visitors. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your personal data.

What Data We Collect?

When you use our services, we may collect the following types of data from you:

• Personal data: This includes your name, email address, phone number, date of birth, gender, country, currency, and any other information you provide when you register, verify, or update your account. We may also collect your payment details, such as your bank account or card number, when you make deposits or withdrawals.
• Technical data: This includes your IP address, device type, browser type, operating system, location, and other information that we collect through cookies and similar technologies. We use this data to ensure the proper functioning and security of our website and services, to improve your user experience, and to provide you with personalized offers and promotions.
• Usage data: This includes your activity on our website and services, such as the games you play, the bets you place, the outcomes of your bets, the transactions you make, the bonuses you claim, and the feedback you give. We use this data to provide you with our services, to monitor and improve the quality of our services, and to prevent fraud and abuse.
• Communication data: This includes your messages, chats, emails, and calls with us or other users on our website and services. We use this data to communicate with you, to resolve any issues or complaints, and to enforce our terms and conditions. We collect this data for your security.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: We may ask for your consent to process your personal data for certain purposes, such as sending you marketing communications, using cookies and similar technologies, or sharing your data with third parties. You can withdraw your consent at any time by contacting us or changing your settings.
• Contract: We may process your personal data to perform our contractual obligations to you, such as providing you with our services, processing your payments, and verifying your identity.
• Legal obligation: We may process your personal data to comply with our legal obligations, such as reporting to authorities, cooperating with law enforcement, or responding to legal requests.
• Legitimate interest: We may process your personal data to pursue our legitimate interests, such as improving our services, protecting our rights and interests, preventing fraud and abuse, or conducting research and analysis.

How We Use Personal Data?

We use your personal data for the following purposes:

• To provide you with our services: We use your personal data to register, verify, and manage your account, to process your payments and transactions, to provide you with customer support, and to deliver our products and services to you.
• To improve our services: We use your personal data to monitor and analyze the performance and quality of our services, to identify and resolve any issues or errors, to test and implement new features and functionalities, and to enhance your user experience.
• To personalize our services: We use your personal data to tailor our services to your preferences, interests, and needs, to provide you with relevant and customized content, offers, and promotions, and to measure the effectiveness of our marketing campaigns.
• To communicate with you: We use your personal data to send you service-related messages, such as account verification, password reset, transaction confirmation, and security alerts. We may also send you marketing communications, such as newsletters, updates, and special offers, if you have given us your consent or if you have not opted out. You can manage your communication preferences at any time by contacting us or changing your settings.
• To protect our services: We use your personal data to ensure the security and integrity of our website and services, to prevent and detect fraud and abuse, to enforce our terms and conditions, and to comply with our legal obligations and requests.

How We Can Share Your Personal Data?

We may share your personal data with the following parties for the purposes described above:

• Affiliates: We may share your personal data with our affiliates, which are companies that are part of the same group as Mostbet, such as subsidiaries, parent companies, or joint ventures. We do this to provide you with consistent and integrated services across our platforms and products, and to optimize our operations and resources.
• Service providers: We may share your personal data with our service providers, which are third parties that help us provide our services, such as payment processors, hosting providers, software developers, data analysts, marketing agencies, and customer support agents. We only share your personal data with service providers that have agreed to process your data in accordance with our instructions and this Privacy Policy, and that have implemented appropriate security measures to protect your data.
• Partners: We may share your personal data with our partners, which are third parties that offer products or services that may be of interest to you, such as game providers, sports organizations, media outlets, or advertisers. We only share your personal data with partners that have obtained your consent or that have a legitimate interest in contacting you, and that have agreed to respect your privacy rights and preferences.
• Authorities: We may share your personal data with authorities, such as regulators, law enforcement, courts, or other public bodies, if we are required or permitted to do so by law, or if we believe that such disclosure is necessary to protect our rights and interests, or to comply with a legal request or process.

International Data Transfer

We may transfer your personal data to countries outside of your country of residence, such as Bangladesh, where we or our service providers, affiliates, or partners operate. These countries may have different data protection laws and standards than your country, and may not offer the same level of protection for your personal data. We will take appropriate steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable laws, such as by using contractual clauses, certification schemes, or adequacy decisions.

Security

We take the security of your personal data seriously and use various technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, access control, password protection, and data backup. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data. We urge you to take precautions to protect your personal data, such as choosing a strong password, logging out of your account when not using it, and avoiding clicking on suspicious links or attachments.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, or to comply with our legal obligations, resolve disputes, or enforce our agreements. The retention period may vary depending on the type and nature of the data, the purpose of its use, and the applicable laws and regulations. When we no longer need your personal data, we will delete it or anonymize it in a secure manner.

Customer Rights

You have the following rights regarding your personal data, subject to applicable laws and limitations:

• Access: You have the right to access and obtain a copy of your personal data that we hold.
• Correction: You have the right to correct or update your personal data that is inaccurate or incomplete.
• Deletion: You have the right to request the deletion of your personal data that we no longer need or that we are not authorized to process.
• Restriction: You have the right to request the restriction of the processing of your personal data in certain circumstances, such as when you contest its accuracy or object to its use.
• Objection: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or legitimate interest.
• Portability: You have the right to request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
• Withdrawal of consent: You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.
• Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates your rights or the applicable laws.

To exercise your rights, or if you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or by using the contact form on our website.

Google Analytics Usage

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us understand how our website and services are used. Google Analytics uses cookies and similar technologies to collect and analyze information about your online activity, such as your IP address, device type, browser type, operating system, location, and other information. Google may also use this information to provide you with personalized ads and content on other websites and platforms. You can learn more about how Google uses your data and how you can control it by visiting Google’s Privacy Policy and Google’s Ads Settings. You can also opt out of Google Analytics by installing Google’s Opt-out Browser Add-on.

SSL Encryption

We use Secure Socket Layer (SSL) encryption to protect the transmission of your personal data between your device and our servers. SSL encryption is a standard technology that creates a secure connection and ensures that your data is encrypted and authenticated. You can verify that our website is using SSL encryption by looking for a padlock icon or a “https” prefix in the address bar of your browser.